Help Center

How can we help?

Everything you need to set up your store, take orders, and get the most out of SellFlow. Still stuck? Email us and a real person will help.

Getting started

  • Download the SellFlow app and create your account.
  • Claim your username — it becomes your storefront link (sellflow.bio/yourname).
  • Add your first product with photos, price, and variants.
  • Share your link in bio on Instagram, TikTok, or WhatsApp.

For sellers

  • Manage products, digital downloads, services, and appointments from the app.
  • Track orders, leads, and analytics in real time.
  • Send order updates to buyers via WhatsApp with one tap.
  • Set your currency, taxes (VAT/GST), and payment methods.

For buyers

  • Browse a seller storefront and add items to your cart.
  • Check out or book in seconds — no account required.
  • Get order updates and support directly from the seller on WhatsApp.
  • For refunds or changes, contact the seller you purchased from.

Plans & billing

  • Start free; upgrade to Pro or Business for more features.
  • Paid plans are billed securely through our billing provider.
  • Cancel anytime from your account — access continues until the period ends.
  • See the Refund & Cancellation Policy for details.
Email support

Still need help? Reach us at support@sellflow.bio.

Follow SellFlow

Product updates, seller tips, and new features land on our social channels first.